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Sample Pages for:  Communication, Part 1: Communication and Patient Care

Course Outline

Communication, Part 1: Communication and Patient Care
About the Author
A Brief Introduction to Interpersonal Communication
      Context
      Participants
      Rules
      Messages
      Channels
      Noise
      Feedback
A Word About Nonverbal Communication
      Other Kinds of Nonverbal Communication
Improving Communication Skills: Conversation
      Stimulating Conversation
      Reasons People Do Not Listen
      Listening
      Nonverbal Listening
Communication in the Clinical Setting
      Communicating Feelings
      Helping Responses
            Genuineness, Empathy, and Acceptance
            Clarification
                  Paraphrasing
      Other Tips for Patient Communication
Resources


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